i know that people treat female staff worse over the phone than men, but i feel like, perhaps depending on the job, there's a sex difference too. bizarrely, i get more rage and insults from female customers than males. men will get upset or have a rude tone, but they will barely ever yell at insult me and even apologise during and say 'i know you don't control it, i'm just frustrated at the situation' and become calmer when i'm calm towards them. they're obviously more threatening when they do get angry, and are more likely to throw out physical threats, though those are VERY rare in general, and they virtually always aim them at my male coworkers, not the women.
but with women, especially women 30+, my friendly, polite tone seems to enrage them more? i'll use deescalation tactics, but end up being called a bitch or useless or generally get yelled at in a completely unwarranted way. and then the second i hand the phone to my male coworkers to deal with, or they answer when the woman calls again, she'll be completely chill and understanding with them.
what in the internalised misogyny...